Privacy Policy

Privacy Commitment

At eGadgetsdeal, we prioritise your privacy and handle your personal information with the utmost care and responsibility. We take extensive measures to safeguard your privacy and treat it with the highest level of caution and discretion. It is our commitment to ensure that your privacy is well-protected.

Personal Information

Under normal circumstances, eGadgetsdeal will never proactively disclose customers' information and transaction data in any form. However, except for the following circumstances, eGadgetsdeal may provide necessary information to third-party platforms:

Completion of order transactions:Your credit card company partners cooperating with us will have access to customers' information for the purpose of completing transactions between customers and us. We ensure the protection of your payment information through industry-standard Secure Sockets Layer (SSL) technology, which encrypts and protects your payment details during the checkout process. Additionally, we may conduct pre-authorization operations on your payment card to verify the availability of funds and prevent fraudulent transactions. Pre-authorization is a temporary hold placed on your account for the expected amount of your purchase, ensuring that the funds are available when the transaction is processed.
Please note that pre-authorizations are not charged and will typically expire after a certain period if the transaction is not completed. Our privacy policy does not apply to credit card companies. For detailed terms, please refer to the website of your credit card company.
Logistics delivery information: For the purpose of delivery and ensuring that you receive your package, third-party logistics providers cooperating with us will have access to your address, phone number, and recipient's name. Additionally, if the package cannot be delivered or if there is product damage during shipping, we will provide necessary information of the recipient to file a complaint with the third-party logistics provider, including the recipient's name, phone number, and address. Apart from the necessary information mentioned above, if any additional information is required, we will contact you via email to confirm your consent to provide the additional information to the third-party logistics service provider for logistics complaints.
Optimising website service experience: eGadgetsdeal may utilise various marketing analytical tools, such as Google Analytics and Google AdWords for optimising the website. These tools enable us to better understand market trends and consumer preferences.

eGadgetsdeal is committed to complying with the requirements of the General Data Protection Regulation (GDPR) and respects the privacy rights of our users. We pledge to process personal data lawfully, fairly, and transparently, and to implement necessary technical and organisational measures to ensure data security. Under the GDPR, users have rights including access, rectification, erasure, restriction of processing, data portability, and objection to processing of personal data.

General Customer Data Privacy Policy Statement

The types of customer data that eGadgetsdeal collects are largely associated with the circumstances of collection and the nature of the service requested or transaction undertaken. In general, there are two broad categories of customer data that we collect:

Personal data: This includes personal information that can be used to identify you as an individual, including name, date of birth, or other personal identification numbers; contact information, such as mailing address, phone number, email address; payment information, such as credit or debit card information, including the name of the cardholder, card number, billing address, and expiry date; information about your interactions with our Customer Service; and information we receive from the queries our website, social media, and other various channels.
Technical data: This includes device and technical information you give us when using our website, such as IP addresses or other unique identifiers, cookies, mobile carrier, time zone setting, operating system, and platform. Information on cookies may be found in our cookies policy.

Third-Party Sites Regulations

Third-party sites that you can access from our website are not covered by our Privacy Policy, and we take no responsibility or liability for the use of personal information by operators of these sites.

Controlling and Amending Your Personal Information

There are a number of rights under the General Data Protection Regulation (GDPR) you may exercise in relation to personal information that we process, store, and keep. These include:

The right to access a copy of the personal information we hold about you.
The right to correct inaccurate personal information we hold about you.
The right to restrict our use of your personal information.
The right to be forgotten.
The right of data portability.
The right to object to our use of your personal information.

If you have any concerns regarding your personal information, you have the right to reject the authorization of your personal information. You also reserve the right to withhold your personal information at any time without explicitly stating any reasons.

What Sorts of Personal Information Do We Hold?

We may collect your personal information for various purposes, including:

When we need to contact or identify you in the process of the transaction. This includes your name, address, contact details, payment methods, bank details, and so forth.
When you speak to our Customer Service Team regarding pre-sale and after-sale services.
To perform security checks in prevention of any suspicious and fraudulent transaction.
For internal record-keeping.
When we want to optimise your shopping experiences and periodically send promotional emails about exclusive deals and offers, new arrivals, or any other information we think might interest you.

How Will We Use the Information About You?

We are required to disclose the legal basis for processing your data under the guideline of the General Data Protection Regulation (GDPR). We use our customer data in the following ways:

Enhancing your browsing experience by generating the content that suits you.
Identifying your browsing history and preferred settings (i.e. your region, your language, and so forth).
Delivering online advertising through collaboration with third-party sites.
Performing analysis by integrating data with online-based advertising and marketing activities.

Whom Do We Disclose the Information To?

Under normal circumstances, we are not permitted to share your personal data with a third-party user without your consent. However, exceptions may occur under specific circumstances:

Transferral of your personal information with third-party users: This takes place under exceptional circumstances, such as our partnered logistic company. We take measures to minimise the transmission of your personal information.
Marketing insights: We may rely on marketing analytical tools, such as Google Analytics and Google AdWords, to gain insights into consumer behaviour.

How Long Do We Keep the Data?

Unless there is a specific legal requirement to keep the information, we will retain your personal data for no longer than necessary for the purposes for which the data has been collected or for which it is to be further processed.

How Do We Protect Your Personal Information?

eGadgetsdeal understands the importance of data protection. All personal information we collect from our customers will be placed in safe storage and encrypted with a password.

Policy Updates and Dispute Resolution

eGadgetsdeal promise any privacy policy changes will be updated on this page. Please review this page regularly to stay informed about your privacy rights. eGadgetsdeal standard procedure for handling dispute resolution begins with correspondence from our Customer Service. The core objective of our correspondence is to explain your rights in detail and provide comprehensive views on your legal rights as consumers. We treat each type of case individually and with caution.

Contact Us

If you have any inquiries regarding our privacy policy, feel free to contact us at [email protected].

Last updated: 11 April 2024